Terms of Service

Effective: June 2026 · Version 1.0 · Governing Law: Tennessee

Plain language summary: Use CueSoul legally and honestly. Don't submit music you don't own. Don't abuse the platform or circumvent our systems. We can suspend accounts that violate these terms. Questions: hello@cuesoul.ai.

1. Acceptance of Terms

By accessing or using CueSoul.ai ("Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Platform. These Terms apply to all visitors, artists, licensees, supervisors, and any other users of the Platform.

Users under 18 years of age are not permitted to create accounts or submit music to CueSoul without verified parental or guardian consent.

2. Description of Services

CueSoul.ai operates a sync licensing marketplace connecting AI music artists with music supervisors, content creators, brands, and production companies. Services include:

Artist membership tiers with catalog listing and licensing services
Supervisor access subscriptions with catalog search and brief matching
Micro-sync subscriptions for content creators
Supervision as a Service for productions and agencies
The Brief newsletter and sponsorship placements
White label bulk licensing for production companies

Compositions in the CueSoul catalog are created using AI-assisted music generation tools in combination with original human authorship, including lyric writing, creative direction, arrangement, editing, and final selection. CueSoul AI LLC maintains internal Chain-of-Authorship documentation for each track establishing this human creative contribution. See our AI Disclosure page for full detail. CueSoul AI LLC represents that it holds the rights necessary to license each composition offered on this Platform.

3. Account Registration

You agree to provide accurate, current, and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials. You must notify CueSoul immediately at hello@cuesoul.ai if you suspect unauthorized access to your account. CueSoul is not liable for losses resulting from unauthorized account access caused by your failure to secure your credentials.

4. Artist Terms

In addition to these Terms, artists are subject to the separate Artist Agreement, which governs music submissions, revenue share, competing platform policies, and dispute resolution. The Artist Agreement is incorporated into these Terms by reference.

5. Prohibited Conduct

You agree not to:

Submit music, content, or information that you do not own or have the right to license
Use the Platform for any unlawful purpose or in violation of any applicable law
Attempt to circumvent, hack, or interfere with Platform security or functionality
Scrape, harvest, or collect data from the Platform without written permission
Use CueSoul supervisor contacts, relationships, or data for purposes outside the Platform
Submit false ownership declarations or misrepresent track metadata
Engage in any conduct that damages CueSoul's reputation, relationships, or business operations
Impersonate another artist, supervisor, or CueSoul representative
Submit content that is defamatory, obscene, or promotes illegal activity
Initiate chargebacks or payment disputes without first completing Tier 1 internal dispute resolution

6. Intellectual Property

Artist Content: Artists retain full ownership of all submitted music and associated content. By submitting to CueSoul, artists grant CueSoul a non-exclusive license to display, promote, pitch, and license their music on their behalf as detailed in the Artist Agreement.

CueSoul IP: The CueSoul name, logo, website design, platform code, and all original content created by CueSoul are the exclusive property of CueSoul AI LLC. You may not use, reproduce, or distribute CueSoul's intellectual property without written permission.

Licensed Content: Licensees receive a non-exclusive sync license as described in the License Agreement. No ownership rights transfer to the licensee.

7. Payments & Refunds

All payments are processed through Stripe and are subject to Stripe's terms
Membership fees are billed monthly and are non-refundable after the billing cycle begins
Sync license fees are non-refundable once the asset pack has been downloaded
Tracks licensed during an active subscription period remain licensed for the use case defined at the time of purchase, even after subscription cancellation. Subscription status governs the ability to license additional tracks going forward — it does not revoke rights already granted for tracks previously downloaded.
If a licensed track is found to contain a legitimate third-party rights conflict, contact legal@cuesoul.ai within 30 days of purchase; CueSoul will investigate and, if confirmed, provide a replacement track or refund at its discretion
Artist payment disbursements are issued within 14 days of cleared transactions above the $25 minimum threshold
CueSoul reserves the right to adjust pricing with 30 days written notice to active subscribers

8. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. CUESOUL DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. CUESOUL DOES NOT GUARANTEE ANY SPECIFIC NUMBER OF LICENSING PLACEMENTS OR REVENUE FOR ANY ARTIST.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CUESOUL AI LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE PLATFORM. CUESOUL'S TOTAL LIABILITY TO YOU FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID TO CUESOUL IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless CueSoul AI LLC, its officers, employees, and agents from any claims, losses, damages, or expenses (including attorney's fees) arising from: (a) your use of the Platform; (b) your violation of these Terms; (c) your submission of content that infringes third-party rights; or (d) any false information you provide to CueSoul.

11. Termination

CueSoul reserves the right to suspend or terminate your account at any time for violation of these Terms or the Artist Agreement, with or without notice depending on the severity of the violation. You may terminate your account at any time by emailing hello@cuesoul.ai with 30 days notice. Upon termination, your catalog listings will be removed and any pending earnings above $25 will be disbursed within 30 days.

12. Dispute Resolution

All disputes between users and CueSoul shall be resolved through the three-tier process described in the Artist Agreement: (1) internal resolution, (2) mediation, (3) binding arbitration under AAA Commercial Rules in Shelby County, Tennessee. Class action lawsuits against CueSoul are expressly waived.

13. Governing Law

These Terms are governed by the laws of the State of Tennessee without regard to conflict of law principles. For matters not subject to arbitration, venue shall be Shelby County, Tennessee.

14. Changes to Terms

CueSoul may update these Terms at any time. Material changes will be communicated via email with at least 30 days notice. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

15. Contact

Legal questions: legal@cuesoul.ai
General questions: hello@cuesoul.ai
CueSoul AI LLC · Memphis, Tennessee